About us
Norfolk Green started out in 1996 with the ambition of improving both the quality and quantity of bus travel in West Norfolk and beyond.
From an initial four buses, we now have a fleet of 70 on a network that spans 80 miles across Norfolk, Cambridgeshire and Lincolnshire. In 2010 our buses covered over two million miles and carried 3.1 million passengers. On Coasthopper, we beat all records to carry over 500,000 passengers in the year, and across our network we continue to grow our passenger numbers by double digit figures year-on-year. In November 2010 we won the prestigious UK Bus Operator of the Year title at the UK Bus Awards for our commitment to providing attractive, value for money, reliable buses for everyone.
All decision-making and day-to-day management of the business is done locally, from our base in King's Lynn.
We have grown rapidly over the last 15 years, but our philosophy remains the same - to provide high quality, safe, reliable, friendly, value for money bus travel for everyone. Whilst we have exciting plans for the future, we will never take our eyes off providing a reliable service every day - and that sets us apart.
Our routes
Our focus is on providing bus services that people want to use day in, day out. Increasingly, as traffic levels rise and congestion becomes more widespread, that focus is about making sure we arrive when we're due..
We have a strong and positive relationship with our public transport authority partners, which has allowed us to develop from scratch many inter-urban and rural services that simply didn't exist before we set up in business. We're also becoming a more familiar and popular option for people living within King's Lynn wanting frequent, direct buses to and from the rejuvenated shopping centre..
Our buses
We invest heavily in renewing our fleet, with virtually all of our buses now of low floor, step free design. All brand new buses to the fleet come with ultra low emission engines to Euro 5 standards. We have a programme of investment in CCTV, satellite tracking equipment and high-visibility electronic information screens to keep our customers safe and informed.
To view details of our
fleet click here. (PDF 20k approx.)
Our fares
We have a wide range of ticket offers, such as special fares for groups of two adults and two under-16s travelling together and weekly tickets for regular passengers on almost all of our routes.
We accept senior and disabled persons' English National Bus Passes on our buses at the times that these are valid – further details of these schemes can be obtained from our 'handy links' page. Please have your pass ready when you get on the bus, and if you’ve left it at home – sorry, but you’ll have to pay!
We can't accept payment by debit or credit card on our buses (yet!) so you'll have to pay the driver in cash. Although there's always times when all you have is a £20 note, it does help if you can have the right money ready when you get on the bus to speed things up and avoid the driver running out of change.
Talk to us!
If we've made your day, don't keep it to yourself, share it with us – if something hasn't gone quite right, tell us about that too so we can try to put things right for next time. Our contact details are shown below.